Refund & Cancellation Policy

This policy explains how credits, payments, cancellations and refunds work on iSuggest.ai. It forms part of our Terms of Service and is written to comply with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000 and the Indian Contract Act, 1872.

1. What credits are

• Credits are a prepaid, in-service unit used to publish reports to the Gemini, ChatGPT and Claude AI directories. Running audits is not charged.
• New accounts may receive a free signup bonus. Free, bonus, promotional and administrator-granted credits have no cash value and are never refundable.
• Credits are not money, a deposit, a wallet balance, or a prepaid payment instrument under RBI regulations. They cannot be withdrawn, sold, or transferred to another account.
• Credits are personal to the account they are added to. We may adjust credits to correct errors, and every movement is recorded in your credit ledger on the account page.

2. Why purchases are non-refundable

Credits are digital and become available to you immediately. Publishing to an AI directory creates a permanent, immutable snapshot, and the resource (page capture, processing and third-party AI usage) is consumed the moment you publish. It cannot be returned or reversed. You can run free audits first, before you spend any credits, to check that the service suits you. By buying or using credits, you agree that the purchase is final, subject to section 4.

3. Cancellation

• iSuggest.ai does not run subscriptions or auto-renewals. Nothing is charged to you on a recurring basis unless you clearly opt in to it in future, in which case cancellation terms will be shown before you pay.
• A payment is confirmed only when our payment gateway reports it successful. You may abandon a checkout at any time before paying.
• You can stop using iSuggest.ai and close your account at any time by writing to us. Unused credits are forfeited on closure and are not refunded.
• A published snapshot is permanent. Cancelling or deleting your account does not by itself remove published snapshots; see our Privacy Policy for how to request removal.

4. Limited exceptions

Nothing in this policy takes away any right you have that cannot be excluded by law. We will correct the position, by adding the credits due or by refunding to the original payment method, in these cases:

• Duplicate or excess charge: you were charged more than once, or more than the amount shown, for the same purchase.
• Payment taken, credits not delivered: the payment was successfully debited but credits were not added to your account.
• Failed publish: credits were spent on a publish that did not complete because of a fault on our side. We restore the credits, and this is recorded in your ledger.
• Unauthorised transaction: a payment was made without your authority, and you report it promptly. We will co-operate with your bank and the payment gateway under applicable RBI rules.
• Legal requirement: a refund is required by a court, consumer commission or other authority of competent jurisdiction, or by law.

These exceptions do not cover a change of mind, a result you did not expect, a page you published by mistake, a snapshot that did not change your rankings, or credits that went unused. iSuggest.ai gives no guarantee of rankings, indexing or citations (see the Terms).

5. How to claim and how long it takes

1. Write to support@isuggest.ai or use the contact form within 7 days of the payment or the event.
2. Include your account email, the payment reference or date and amount, and a short description with any screenshot.
3. We acknowledge your request within 48 hours and aim to decide within 7 working days.
4. An approved refund is issued to the original payment method. Once we initiate it, banks and gateways usually take 5 to 10 working days to show it. We add back credits immediately where that is the remedy.

Payment gateway or bank charges on the original transaction may be non-recoverable where the law allows.

6. Prices, GST and invoices

Prices, when shown, are in Indian Rupees (INR) unless stated otherwise, and GST or other applicable taxes are shown or included as required by law. We issue a tax invoice or receipt on request for eligible purchases. Prices and the number of credits needed per action can change; a change does not affect credits already added to your account.

7. Complaints and grievance redressal

If you are unhappy with how we handled a payment or refund request, write to our Grievance Officer at privacy@isuggest.ai (subject “Grievance”) or via the contact form. We will acknowledge within 48 hours and resolve within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020. You may also approach the National Consumer Helpline (1915, or consumerhelpline.gov.in) or the competent Consumer Disputes Redressal Commission. These rights are not affected by this policy.

8. Changes and governing law

We may update this policy. The version in force when you pay is the one that applies to that payment. This policy is governed by the laws of India, and the jurisdiction clause in our Terms of Service applies.

Last updated: September 24, 2026